Appointment Reminder – Text Templates

To minimize the risk of Customer delays or even appointment cancellation, with the side effect on the workshop Overall Efficiency, if agreed by the Customer, a reminder must be sent 24 hours before to confirm the appointment and the chosen mobility solution (if applicable).

E-MAIL SAMPLE

Dear Mr. / Ms,

The time for your service is very close.

We want to confirm the appointment for your Maserati <model> tomorrow <Day>, <dd mmm> at <hh:mm>.

As you have chosen a replacement vehicle, please come with your driver’s license to set up the loan contract (if applicable).

If you need to reschedule for any reason, or are running late,  please call us at <Dealer Phone Number>.

We are looking forward to meeting you.

Thank you  and best regards

<Service Advisor>

<Dealer Name>

SMS SAMPLE

Dear Mr. Ms,

We want to confirm the appointment for your Maserati tomorrow <dd mmm> at <hh:mm>.

As you have chosen a replacement vehicle, please come with your driver’s license to set up the loan contract (IF APPLICABLE).

For contact, please call on <Phone Number>.

Regards