Service Entry + and Blue On Line (BOL) are essential tools within the Maserati Aftersales environment, supporting workshop operations, technical assistance, and warranty management between the Maserati Network and Headquarters.

Service Entry +, accessible through ModisCS+, manages the complete service history of the vehicle, including repairs, maintenance, warranty claims, campaigns, and technical support activities. A Service Entry must be opened whenever a vehicle enters the workshop and remains active until the vehicle is returned to the customer.

Blue On Line (BOL) is the web-based system used to manage technical support requests, prior approvals, goodwill evaluations, and product-related cases requiring factory involvement. While not all warranty claims require a BOL submission, understanding when a BOL is mandatory is essential to ensure compliant and efficient case management.

Proper use of Service Entry + and BOL helps improve repair quality, reduce response times, and support continuous product improvement through accurate reporting and communication with Maserati Technical Service Operations.