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Warranty Management

The product care and the vehicle’s reliability are key values for Maserati; however, it’s possible the occurrence of faults or defects.

Warranty is the commitment of the factory to cover the cost related to the repair of a malfunction or fault for a certain period of time after the vehicle has been sold.

Note that factory warranty is linked to a number of conditions, such as vehicle seniority, the type of use of the vehicle and the correct execution of the scheduled maintenance.

The exact terms and conditions of warranty applicability are described in the “Warranty and Maintenance booklet”, which acts as the official warranty contract and is supplied with every new vehicle. Maserati offers 3 years/ unlimited mileage of factory warranty for its new vehicles (4 years/ 50.000 miles in North America, Canada and Puerto Rico).

The warranty application can vary from country to country as the result of commercial choices and legal requirements. This Manual includes Warranty guidelines valid worldwide. For any policies and procedures specific for your country, please refer to documents (manuals, bulletins, etc.) provided by the local Warranty Department and/or by the Aftersales Business Manager (ABM)

 

VALIDITY

This update of the “Warranty Management Section:

  • shall be valid for interventions performed under warranty starting from: 10/10/2024
  • must be strictly observed by the Maserati Service Network for the execution and reimbursement of warranty interventions;
  • supersedes and replaces all the previous versions of the manual;
  • it is owned by Maserati S.p.A., shall be confidential and exclusively intended to individuals belonging to the Maserati Service Network.

 

WARRANTY MANAGEMENT SECTION UPDATE 

This manual may be subject to periodical updates, changes and reviews at complete discretion of Maserati that will promptly notify the Service Network updates, changes and reviews.

The Warranty Management Manual update may take place, by way of example and not limited to:

  • in consequence of Legislation changes related to vehicles warranty issued by the Seller or to products made by the Manufacturer;
  • in consequence  of changes or upgrades of Manufacturer internal process;
  • in order to improve Service Network processes;
  • in order to improve the Service Level offered to the customer.

The Dealer Service Network can offer suggestions and proposals about any manual’s updates, through the Aftersales Business Managers.