Customization of Booking
For a better Customer experience and to manage different Customer expectations, Maserati suggests to propose customized services per each type of Personas, based on the different type of service he/she is scheduling.
Persona
Scheduled maintenance
Repair / Warranty
REPEATED REPAIR
ALL Customer
Late Availability
Allocate enough time to receive the car
Have all documentation ready in advance
Have the courtesy car ready
Call back to the Customer
Provide the appointment within next working days (based on Customer demand) UNIQUE Saturday Availability --- --- PERFORMANCE Pick Up & Delivery Paid Service Allocate time of the senior technician to manage inspection --- APPEARANCE Pick Up & Delivery Paid Service --- --- EXCITEMENT Pick Up & Delivery Paid Service --- ---Regardless of the type of Maserati Personas you are dealing with, it is always preferable to arrange an appointment in the days immediately following the contact, avoiding too much time elapsing between the booking phase and the next one.