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Work Execution

The activities to be performed at the “Work Execution” step are:

a. Work preparation

b. Work execution

c. Work completion


16615-MaseratiNettunoEngine

a. Work Preparation 

The Technician should pick up the Repair Order (RO) from the planning board and then:

  • check the RO and supporting documents attached, verifying the presence of specific info (parts pre-picking and availability, repeat repairs, fast lane services…);
  • carry the necessary operational tools to his workstation;
  • activate working time recording procedures and bring the vehicle to workstation;
  • pick up spare parts from baskets located in the Pre-Picking area (if available) or directly from the Parts Personnel; if the spare parts are not available, the Service Advisor should switch the Service Entry status  to “Waiting for parts” and reschedule the intervention.


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It is very important to daily monitor workshop productivity and anticipate potential need of service outsourcing

b. Work Execution

The Technician should record time separately for each intervention listed in the Repair Order and consult both technical documentation and the Complete Inspection Checklist.


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It is very important to activate clocking for each process step (including diagnosis) to monitor the efficiency in job execution
Disclaimer
It is very important to activate clocking for each process step (including diagnosis) to monitor the efficiency in job execution

Type of intervention

.

1/2

NO ADDITIONAL INTERVENTION

Proceed to Work Completion

2/2

ADDITIONAL INTERVENTION NEEDED

The Technician:

  • Informs the Workshop Foreman/ Service Advisor so that the Customer is informed
  • If Customer does not authorize additional interventions, proceeds to Work Completion
  • If Customer gives authorization, engages the Part Staff in order to verify spare parts availability; if the needed spare parts are not available, the Technician should stop job execution and start a new intervention

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Maserati-Batteria

c. Work Completion

Once the job execution is completed, the Technician should:

  • update the Repair Order (RO) and note down a short description of the intervention;
  • fill out the “Complete Inspection Checklist” and integrate any additional info for the Service Advisor and/ or Customer;
  • sign off the RO and the Checklist
  • if changed, the owner’s settings (radio station, seats, etc.) should be restored.
  • record the end of the job, using the clocking system;
  • transfer the vehicle from the workstation to a “waiting area” where it will wait for the cleaning;
  • place the RO in the planning board section dedicated to “Repair Orders to be tested” 


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During the Repair Order closing it’s highly recommended to prepare a list of next vehicle interventions to be performed, with suggested dates

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