Submitting a Warranty Claim

This section will describe the following warranty policies:

• Service entry +
• Warranty claim filling
• Labour time calculation  
• Cost codes
  • Cost code 12 – pre-delivery
  • Cost code 16 - contractual warranty
  • Cost code 21 – spare parts warranty
  • Cost codes 22 & 28 - goodwill
  • Cost codes 23 & 24 - campaigns
  • Campaign on efm vehicles
  • Campaigns on crashed vehicles
  • Cost code 25 - maserati certified pre-owned (cpo)
  • Cost code 26 - commercial gesture
  • Cost code 29 - crm goodwill
  • Cost code 35 – pre - paid programmes
  • Cost code 36 – warranty extensions
  • Cost code 62 – consumer protection law
  • Cost code 75 – roadside assistance
  • Cost Code 76 - Loaner car for maintenance
• Diagnostic and straight time
• Diagnostic reports
• Road test
• Time limit requirements
• Blocking claim flags (warranty expired or locked)
• Warranty claim assessment