Service Entry +
Service Entry + is an environment which can be accessed from ModisCS+.
It is the tool used to manage the service life of a vehicle, and acts in this role as the interface between the dealership and the factory.
Service Entry + performs the following tasks:
- Storing the vehicle’s service life (service and repair history, warranty history, completed campaigns, etc.);
- Keeping track of particular service actions to be performed (service and recall campaigns, updates, etc.)
- Managing technical support requests and anomaly reports through BlueOnLine +.
- Submission of warranty claims
- Containing vehicle’s specific data (specifications, equipment, colours, assembly number, engine number, etc.).
A “Service Entry” must be opened from the moment a vehicle enters the workshop, whatever the reason.
This is usually done by the service advisor during the vehicle reception phase.
All the work performed on the vehicle in terms of maintenance and repair must be entered in Service Entry +.
The “Service Entry” is closed the moment the vehicle is returned to the customer.
In this way, the “Service Entry” is essentially the Repair Order as being monitored by the factory.
Moreover, a “Service Entry” is the window to access certain factory services such as BOL support, warranty claim submission, etc. Without having opened a “Service Entry”, is not possible to access the below services in ModisCS+ environment:
- Blue On Line
- Warranty Management
- Campaigns information
- Maintenance Program (Warranty Claim)
- Technical Documentation
- Knowledge On Line
- Vehicle information
- Change of Ownership
- Warnings to Factory for service critical cases
To know all the functions and operation of the service entry, take a look at the Service Entry + Manual.
Prior to start any repair, check if the contractual or other kinds of warranties are active using the “Vehicle Database Inquiry” menu or the “Service Entry Insert” section on ModisCS+.