Wear & Tear parts policy

Clear coverage limits, based on vehicle age and mileage (whichever is reached first), have been established to support dealers in assessing customer requests for warranty coverage of wear and tear parts.

These limits are detailed in the document “Wear & Tear Parts Policy – V1”, available in the TSO Documentation section of ModisCS+.

The policy applies unless the component is covered by a dedicated campaign, a specific technical bulletin, or other exceptional circumstances.

For wear and tear components that fall within the defined limits, a BOL ticket must be opened before submitting the related warranty claim.