The Service Advisor asks the Customer some questions in order to:  

• identify the interventions to be performed and any additional work not expressly requested but necessary;
• verify if there are any further complaints to be reported (lights on, noises, vibrations, etc.). .

In case of specific complaints or unidentified breakdowns, the Service Advisor arranges an appointment with the Workshop Foreman for a vehicle test, static or dynamic (a road test with the Customer on board, if necessary and possible).