Aftersales Back Office Personnel
The Aftersales Back Office provides support to the client-facing roles in the front office.
Back office personnel play an important role, in the overall structure of the company. When back-office operations run smoothly, it sets the company up for success. It also boosts productivity and helps keep costs low.
The Objectives set for the Service department involve:
- Preparation and forwarding of Aftersales business reports
- Preparation of reports on technical interventions performed in the Service Entry
- Management of all the Aftersales administrative work like Aftersales shift arrangement and invoicing procedures
- Collection and analysis of all the data information on customers by contacting them through surveys, annual inspection and information transmission
