Supported by the RO, the Service Advisor (the Aftersales Manager, in case of workshop returns): 

• explains to the Customer all the performed interventions; 
• provides technical details about the performed interventions, if required by the Customer; 
• specifies the interventions covered by warranty or goodwill and the ones at the Customer’s expense;
• points out the interventions the Customer did not accept and inserts them in the invoice (especially if they have an impact on the vehicle’s safety);
• underlines all the interventions have been carried out on time and at the agreed cost;

• reminds the Customer of any future maintenance needs and gives him/her a memo (e.g., a leaflet inserted in a folder containing the invoice and informative material)
• provides the Maserati Quality Certificate to the MC20 Customers.
• if necessary, arranges a road test with the Customer to demonstrate the effectiveness of the repair