• The Service Advisor accompanies the Customer to the cash desk and introduces the cashier to him/her. 
• The cashier prints the invoice with all the contents of the invoice pro-forma, if not otherwise specified. 

After the payment, the Service Advisor: 

• removes the protective cover materials from the vehicle (on seat, steering wheel, knob and carpets) at the Customer’s presence; 
• carries out the "Exit interview“, following the guidelines included in the “Method sheet Exit Interview”;
• informs the Customer that he/she will be contacted by the dealership within 4 days by telephone, then by Maserati by email within 5 days to ensure its level of satisfaction.
• once the Customer has left, indicate her/his recommendation level on a daily consolidation sheet “Exit Interview Follow up Table” and indicate the cause of dissatisfaction if it remains, for sharing with the Aftersales Manager.