Spare Parts Pre-Picking
Advance booking of the parts allows to meet more effectively the expectations of the customer who has made an appointment and who must be entitled to:
- a time-saving welcome
- an indication of a reliable delay when depositing your vehicle
In addition, for the dealership, the benefits are twofold:
- reduce the time required to complete the intervention by avoiding the need to start work without having the necessary parts
- prevent stock loss
In general, it is responsibility of the Service Advisor to provide a list of the scheduled appointments to the Parts Personnel for the next day. The list should contain as many details as possible about the scheduled interventions or clear references to the agenda (electronic or integrated into the DMS).
When the agenda is shared (e.g., when integrated into the DMS) the Parts Personnel can consult the appointments personally and prepare the spare parts.
For scheduled standard interventions or for repairs with an already available diagnosis, at least 48 hours before the appointment date, the Parts Personnel dedicated to the internal workshop (partially or totally) has to:
•verify the parts related to the specific job
•check/confirm parts availability and order any missing parts
•promptly inform the Service Advisor in case the parts are not available or late delivery
•remove the parts from the parts stock list.
24h to 48h before the intervention:
- the prepared spare parts/ material should be placed into baskets (a basket or a box for each intervention) and identified with the order number and picking voucher. The intervention date must be reported on each basket (day and week). The baskets will be placed on shelves dedicated to the pre-picking.
- for appointments of the next day not previously identified, the parts are prepared according to the same principle.
Depending on the set-up organization, the parts baskets are:
- available for technicians in a dedicated and accessible pre-picking area in the warehouse or in the workshop, to reduce the waiting time for parts
- brought to the technicians’ workstations
After the intervention, the baskets must be returned to the warehouse counter and unused parts returned to the stock
In case of canceled appointment, the parts are put back in stock and the picking vouchers canceled.