Parts Request to Maserati
The parts request/ order entry process includes the activities necessary to manage the stock properly and to meet the requests received by the different kinds of Parts Department’s customers.
This process, correctly put in practice, helps to ensure:
- High Service Level
- Business Profitability
- Customer Satisfaction
The main phases of this process are:
- Part numbers check
- Parts availability check and Maserati ETA identification
- Order entry
Part Numbers Check
For indications on the Maserati part numbers check see:
- PPD 08/2014 Parts-related notice from the Factory to the Network (MAS000533);
- PPD 03/2015 New functions available on the Parts Catalogue (MAS000693).
Parts Availability Check and Maserati ETA Identification
Once the dealer’s Parts staff has verified the part is not available in the dealer/Importer stock, through the DMS, the Parts Staff enters the order in ModisCS+ and checks the parts’ availability in Maserati Warehouse.
If during the online entering phase, the part code is not available a PHD ticket should be opened, using the correct order type, as described in the “Parts Help Desk 2.0 User Manual (Circular Letter MAS002227)
Order Entry
Once part availability in the Maserati Warehouse and the estimation time of arrival are checked, the Parts Staff confirms the order, choosing among the different available order types, based on the customers’ and dealer’s needs (Stock order, daily, or urgent order).
The orders can be entered and sent through the dedicated menu on ModisCS+ “New Spare Parts Order” (path: AFTERSALES/ Parts/ New Spare Parts Order).
The ModisCS+ menus “Spare Parts Orders Management”, (AFTERSALES/ Spare Parts/ Spare Parts/ Orders Management) and “Dealers Orders Managements” (AFTERSALES/ Spare Parts/ Spare Parts/ Dealers Orders Managements) allow monitoring the orders’ status.
In order to find the operating procedure for the orders entering and sending and to know the different available order types, please see the following Circular Letters:
- 201000 “Creating Spare Parts Orders from the Spare parts Catalogue Trolley to ModisCS”
- MAS004134 Spare Parts Order Management
- Importers MAS004135 Spare Parts Order Management
For information about the order procedure for customised items, see the circular letter MKAS 10/2008 “New Order Procedure for Make To Order Parts” and the enclosed procedures:
- MTO Order Procedure - AS400 (valid only for Subsidiaries and Factory)
- MTO Order Procedure – ModisCS (not valid for Subsidiaries’ dealers)
To report order anomalies or make requests, please use the PHD – PARTS HELP DESK (new) Application, available in ModisCS+; for information about features and use of this tool, see the “New_PHD_User_Manual”, available in ModisCS+ (Circular Letter MAS002227 - PHD - Parts Help Desk 2.0 User Manual)
The listed communication are available on ModisCS+/ Bulletins/ Parts Communication/ See Parts Communication.
Parts Order Management for Vehicles off road New Customer order
In order to ensure the appropriate Service Level in the management of parts orders and optimal management of priorities, you are kindly requested to comply with the following operating procedures:
• For cars that have already been assigned to customers or for cars that have not yet been assigned (undergoing pre-delivery inspection or in pre-delivery phase): always open a Service Entry and enter a Customer order with the related VIN
• In case of parts necessary for campaigns (or port-actions): requests for parts necessary for recall/ service campaigns must always be managed using Customer order, always entering the car’s VIN. For some specific actions, we may dispatch a minimum safety stock to speed up PDI/ delivery operations.
Entering the VIN in the Orders
For all types of orders, each time you enter a VIN, the system will automatically check the correctness of the spare part ordered and the quantity entered.
Please always enter the p/n provided for the car after checking the spare parts catalogue
Safety Stock Management
For each component, Maserati tries to have a safety stock for the management of critical cases, this stock is used only for the fulfillment of URGENT and Customer orders orders and is not visible in ModisCS +. STOCK orders will be processed only after restoring the safety stock according to the order confirmation date
Order Management for Campaigns
In the event of recall campaigns, Maserati reserves the right to automatically send a percentage of spare parts based on the car fleet of each dealership.
Each dealer will have to plan a proper number of components per campaign their warehouse with a view to the Customer experience and safety
Those parts can be ordered as STOCK, URGENT and Daily according to your priorities
Stock Locator
The Stock Locator menu offers the Maserati Network the possibility of publishing on ModisCS + the availability of spare parts at dealers and importers to ensure correct trading between dealers in the event of unavailability at Maserati warehouses.
The recommended retail price for the components is Dealer Net + 10% (as a dealer margin). Transport and other costs to be paid by the buyer
Maserati will evaluate the possibility of repurchasing spare parts not available in its warehouses only for the fulfillment of Customer Warranty orders.
The Parts Customer Service Team will be ready to support you in the management of any criticalities via the PHD portal.