Mandatory Documentation Guidelines for Claims

As per requirements listed in the Bulletin MAS004777, Dealers must submit the following documentation based on the type of repair or issue:

1. Customer Complaint and Diagnosis/Inspection Notes
   • Entered in the claim’s Notes field.
   • Should clearly describe the customer’s concern and all diagnostic steps taken.
2. Repair Order (RO)
   • A signed copy that includes the customer concern, diagnostics performed, and work completed.
3. Diagnostic Report
   • Full session printout including:
     • Fault codes (DTCs)
     • Battery test results (before/after)
     • System status
     • ECU network scan results
   • Required even if no DTCs are found.
4. Photographic Evidence
   • Required for visible issues (e.g., oil leaks, cosmetic defects)
   • Must show before-and-after conditions and the vehicle’s VIN or identifying features.
5. Video Evidence
   • Required for noise, malfunctions, or intermittent concerns not easily shown in photos.
6. Labour Time Justification
   • Required for straight time requests exceeding standard labor hours.
   • Must include a clear rationale (e.g., complexity, uncoded repairs).
7. Sublet Cost Documentation
   • Includes invoice for payment and repair order with justification for external work.
8. Maintenance Invoice
   • Proof of maintenance unless details are already visible in ModisC+.
9. Additional Supporting Documents
   • Any other documents requested by Maserati Warranty or Technical Support, or required by specific technical bulletins.

Important Reminders

• Maserati reserves the right to reject or adjust any claim lacking the required documentation.
• Dealers must comply with all instructions in official communications and technical bulletins.
• Questions about the process should be directed to Maserati Technical Service Operations.

Appendix – Required Attachments by Problem Type

This appendix provides practical examples to help explain the kind of documentation needed for different types of claims. These examples are for reference only and should not be seen as rules or requirements. They do not replace the official policy above or any specific instructions in Technical Bulletins, circular letters, or other official documents. Dealers should always follow the official policies and procedures when submitting claims.

* The vehicle report should only be attached if it is strictly necessary to validate the diagnoses or any straight time.

** The battery checklist is not strictly required and should only be completed and submitted when explicitly requested by MAS004655 or subsequent updates.

*** If the issue with the component under maintenance involves a leak, DTC, standard time, etc., the additional documentation specified in the dedicated column must also be attached.

Maserati reserves the right to update this appendix without issuing a new MAS

The procedures outlined in this bulletin will be applicable to all Service Entries opened on or after July 15, 2025.