Dealership Parts Department Management
The spare parts business is a crucial part in delivering a fix first time approach which supports customer satisfaction and an important profit center for the dealers.
The definition of logistics processes (from procurement to storage, product sales and distribution to end customers), structures, staffing and their correct sizing is necessary to contribute to customer satisfaction and profit generation with low costs and adequate human/ structural resources.
In order to monitor performance, it is important to constantly update both "internal" profitability indicators, but also and above all the one that has the greatest impact on the customer experience: Service Level
The Operative Processes Follow the Parts Department Workflow:
