Required attachments for claim submission
To ensure accurate evaluation and timely processing of warranty claims, the following documentation must be provided for each individual repair, based on the nature of the issue and the specific requirements of the intervention:
- Customer Complaint and Diagnosis/Inspection Notes
- Entered in the claim’s Notes field.
- Should clearly describe the customer’s concern and all diagnostic steps taken.
- Repair Order (RO)
- A signed copy that includes the customer concern, diagnostics performed, and work completed
- Photographic Evidence
- Required for visible issues (e.g., oil leaks, cosmetic defects)
- Must show before-and-after conditions and the vehicle’s VIN or identifying features.
- 12v batteries: photo of the label.
- Video Evidence
- Required for noise, malfunctions, or intermittent concerns not easily shown in photos.
- Labour Time Justification
- Required for straight time requests exceeding standard labor hours.
- Must include a clear rationale (e.g., complexity, uncoded repairs).
- Sublet Cost Documentation
- Includes invoice for payment and repair order with justification for external work.
- Maintenance Invoice
- Proof of maintenance unless details are already visible in ModisC+.
- Additional Supporting Documents
- Any other documents requested by Maserati Warranty or Technical Support, or required by specific technical bulletins.
Important Reminders
- Maserati reserves the right to reject or adjust any claim lacking the required documentation.
- Dealers must comply with all instructions in official communications and technical bulletins.
- Questions about the process should be directed to Maserati Technical Service Operations.
Claim mandatory attachments
Maserati reserves the right to amend or reject any claims that do not include the required documentation.
NOTE: specific attachment requirements may be requested through a dedicated Bulletin.
* Please note that it is no longer required to attach the Vehicle Scan Report Light to the claim. Once the MDEVO tool is connected to the vehicle and the synoptic has been accessed and completed, the list of DTCs is automatically transmitted to the Maserati server.
However, it remains mandatory to connect the MDEVO tool whenever electrical and/or electronic issues are involved.
For further information, please refer to the document “Required Attachments for Claim Submission (V1)” available in TSO DOC ModisCS+.
The procedures outlined in this document will be applicable to all Service Entries opened on or after April 2, 2026.
Furthermore, the newly published Bulletin MAS005066 "New BOL & Warranty Policies" outlines the usage, mandatory scenarios, and documentation required to ensure compliant and efficient BOL management.
