The Service Advisor asks the Customer some questions in order to:

• confirm the reason for the visit
• the interventions needed
• any additional interventions not expressly requested
• any further complaints to be reported (lights on, noises, vibrations, etc.)

The Service Advisor must always investigate any Customer’s complaints with the support of the Maserati Vehicle Reception Checklist.

The usage of this checklist is mandatory in case of Customer’s complaints.

For a better investigation of the issue highlighted by the Customer, the road test should be performed by the senior technician/ workshop foreman with the Customer.