Maserati White Book Aftersales

Maserati White Book wants to be a set of practices and rules to be followed by the Maserati Dealers, with a particular attention to the personalization of services and procedures to adopt.

In the White Book you will find:

Procedures to ensure an outstanding customer experience
Guidelines to ensure consistency in the Network Standard
Revised Aftersales Policies & Processes
Standard Service Level
Personas - based Services
Additional Dealer Services
Standards

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The White Book includes all the Aftersales Processes and Policies with a special focus on the Customer Journey and the different levels of service.

This manual must be a behavioral pattern for all Dealers for the Customer management.

Parts & Service Mission

We are here to EXCEED CUSTOMER EXPECTATIONS through a consistent & cutting edge Global Promise rich in TOP QUALITY SERVICES.

While we enhance customers’ interactions through CONNECTIVITY, we embrace R-EVOLUTION ensuring business PROFITABILITY.