The Service Advisor:

• receives the Customer at the agreed time
• inserts protective cover materials inside the vehicle (on seat, steering wheel, gear selector and foot well area) while the Customer is present and places the colored visor block or another identification element on the vehicle (where available).

If the Customer did not make an appointment and/or if it was not possible to collect all the necessary information on vehicle and Customer (Maserati Personas info as well) during the Booking phase, the Service Advisor:

• verifies vehicle data on ModisCS+/ Service Entry+ (vehicle ownership, previous interventions, warranty complaints, open recall or service campaigns, available Customer Programs); 

• checks if the Customer was already profiled as Persona; if not yet, proceed with the profiling;
• if the current owner is different from the one reported in ModisCS+/Service Entry+, collect all the data needed to the Ownership Change procedure in Service Entry+ and update the Dealer’s DMS
• updates GPDR privacy, to be compliant with the law and to ensure the possibility to contact the Customer (GPDR must be update in MODISCS+ as well).

Unscheduled Customer Management:

• If there is an employee dedicated in part or totally to the reception of unscheduled Customers, he/she immediately receives the un-scheduled Customer and  performs the whole reception process or only the first data collection, based on his/her skills.

• If there is not Dedicated person within the reception for unscheduled Customer/s and the Service Advisor is already busy, another Service advisor or a Dealer’s employee accompanies the unscheduled Customer to the waiting area; the unscheduled Customer must be received in few minutes.