Customization of the Reception
For a better Customer experience and to manage different Customer expectations, Maserati suggests to propose customized services per each type of Personas, based on the different type of service has scheduled.
Persona
Scheduled maintenance
Repair / Warranty
REPEATED REPAIR
All Customer
- Walk-around checklist
- Customer Programs (if possible)
- Loaner Car Maserati
- Transparency on Price and Fee Rate
- Maserati Service Advisor Identification
- Service Entry Data Fulfilment
- Walk-around checklist
- Customer Programs (if possible)
- Loaner Car Maserati
- Transparency on Price and Fee Rate
- Maserati Service Advisor Identification
- Service Entry Data Fulfilment
- Walk-around checklist
- Customer Programs (if possible)
- Loaner Car Maserati
- Transparency on Price and Fee Rate
- Maserati Service Advisor Identification
- Service Entry Data Fulfilment