Service Advisor
The Service Advisor is the contact point between the Dealership and customers in the Aftersales department.
His/her main responsibilities are to advise customers on their repair/service needs, to sell additional repairs and service products such as Customer Programs (extended warranty, maintenance programs, etc.) and, at the same time, to generate customer satisfaction.
The Service Advisor is a key figure within the service department and not only represents the image of the company/ Dealership but must deliver the experience expected by the customer.
Main responsibilities are:
- Create the Repair Order and Service Entry, activating all workshop and warehouse processes
- Estimate the execution time and costs
- Proposing, suggesting and explaining the services and possible offers best suited to the vehicle (service contracts, spare parts, accessories)
- Playing an active role in the commercial phase, in particular for proposals coming out of the visual pre-diagnosis
- Notify the customer of unforeseen changes
