Customization of the Delivery
For a better Customer experience and to manage different Customer expectations, Maserati suggests to propose customized services per each type of Personas, based on the different type of service he/she has scheduled
Persona
Scheduled maintenance
Repair / Warranty
REPEATED REPAIR
ALL Customer
- Vehicle delivered within the agreed day/ time
- Delivery of Quality Certificate to MC20 Customers
- Detailed explanation of costs and performed interventions
- Agreement and booking of future service needs
- Maserati events offer and proposal (Exhibition, Driving Course, Factory Tour)
- Vehicle delivered within the agreed day/ time
- Delivery of Quality Certificate to MC20 Customers
- Detailed explanation of costs and performed interventions
- Agreement and booking of future service needs
- Maserati events offer and proposal (Exhibition, Driving Course, Factory Tour)
- Vehicle delivered within the agreed day/ time
- Delivery of Quality Certificate to MC20 Customers
- Detailed explanation of costs and performed interventions
- Agreement and booking of future service needs
- Maserati events offer and proposal (Exhibition, Driving Course, Factory Tour)
- On demand delivery on Saturday or out of working hours during week time (Late Availability) (according Dealer availability)
- Quick explanation of the invoice (no time consuming).
- Pause on Maserati Quality Certificate and
- if necessary, allow the road test vehicle,
- it is appreciated a technical analysis.
- Be sure to have carefully cleaned the car inside and outside, it does not matter if it is at Customer’s charge
- Detail Explanation of the job performed by a senior technician
- Test drive performed with the Customer by a senior technician / technical test driver
- this Customer loves informed about new Maserati gadgets and accessories. Allow him to know if during the maintenance the technician needs to perform a test drive, does not like someone driving his car without consent.
- this Customer loves informed about new Maserati gadgets and accessories. Allow him to know if during the maintenance the technician needs to perform a test drive, does not like someone driving his car without consent.
- Also for an Excitement Maserati Persona pause on the value of the Maserati Quality Certificate.
- Avoid to park the vehicle under the scorching sun and suggest some advice on the usage of the car and functionalities.
- If the courtesy car is at Customer’s charge, inform him about costs