On the arrival at the workshop for the delivery, the Customer must be immediately welcomed and accompanied to the delivery area.

The Service Advisor (or the Back Office Staff)

• closes the Repair Order, after having entered all the needed information (workshop cost items, parts, consumer materials, external services, etc.); at the same time the RO is closed, the Service Entry must be closed and the procedures for the warranty claims declaration should be started;
• prints an invoice pro-forma as support for the work and costs explanation (or asks the Back Office staff to perform these activities)