Blocking Error Code Troubleshooting Guide

There are several types of blocking errors that a dealer will likely come across while working in a Service Entry. These blocking errors typically appear in blue text with a gray background. There are claim block errors and SE block errors. 

• Claim block errors appear within the claim screens at the top after the dealer attempts to save information entered on a claim.

• Service Entry (SE) blocking errors can appear on any one of the three SE tabs.

• Prepaid Maintenance (PPM) blocking errors occur when the dealer is attempting to build a PPM claim.

Please see the "Troubleshooting guide" for the actions to take when/if a dealer comes across a blocking error.