ACTIVITIES

Search for Parts References:

• Search for references of the parts requested by the Workshop Staff
• Drafting of the supply voucher based on information provided by the Service Advisor on the Repair Order, in the case of advance booking

Verification of Availability of Requested or Ordering Parts:

• Confirmation, by consulting the database, of the parts availability at the Dealership Warehouse
• Order parts that are not in stock according to the emergency
• Systematic proposal of a replacement product where a reference is unavailable and proposal, if any, of complementary parts or products
• 48 hours before the appointment date, check the availability of spare parts needed for workshop interventions

Parts Delivery:

• Delivery the parts to the external customers
• For Workshop interventions, 24h to 48h before the intervention:​
  • Prepare and place spare parts/ material into baskets (a basket or a box for each intervention), identified with the order number and picking voucher.
  • Depending on the set-up organization, place the baskets on shelves dedicated to the pre-picking (in an identified area in the warehouse or in the workshop) or bring them to the technicians’ workstations​
  • In case of canceled appointment, the parts are put back in stock and the picking vouchers canceled
• If a Technician identifies further necessary interventions during the processing phase, the Service Advisor prepares a new quotation and asks the customer for the authorization to perform the new interventions; once the authorization has been given by the customer, the service advisor asks the Parts personnel for the new spare parts that should be prepared immediately. If necessary, the Parts Personnel brings the spare parts directly to the technician’s workstation.

Folder Tracking:

• Monitoring of pending parts orders and informing the Spare Parts Manager and the Service Advisor of possible delays in the delivery of requested spare parts, so that any necessary arrangements can be made with respect to the Customers
• Inventory of spare parts reserved each week
• To be informed of further action on the use of parts, alert of the Service Advisor or the Service Sales Advisor in case of unsold parts
• Reintegration of parts that were not used in the warehouse stock

Information:

Participation in the Aftersales service meetings to exchange information about the Parts business (availability, price developments, product developments, promotions...).