Warranty Part Return Requirements

• Periodically check ModisCS+ for a list of parts to be returned.
• Only those parts requested via warranty part return request must be returned to the Factory.
• The list of parts to be returned is displayed in ModisCS+/ “Warranty Management”/ “Spare Parts Required”. From this area you can print the “Packing List” and “Part Return Label” required for parts return. Copies of both documents must be included; one set of documents adhered to the outside of the shipping container, and one set attached  to each part returned.
• Missing or incorrect documentation will result in the charge back of the claim.
• Part Returns – parts requested to be returned to MNA must be shipped within 30 calendar days of claim payment.
• Urgent Part Returns – should be shipped within 3 calendar days of request
• Any parts replaced under warranty and not requested must be labelled and retained for 30 calendar days after claim confirmation. During this period, the factory may audit these parts or request them to be promptly returned.
• A warranty claim will be rejected partially or totally if the parts are not available for audit/ return or if they turn out to be not defective. 
• Along with the required documentation, all returned parts must:
  • Arrive in the packaging in which the replacement part was received
  • Fully assembled and complete (including plugs/other packing materials)
  • In the same condition they were sent to you
  • Fluids drained
  • Contaminated items individually packaged in leak-proof bag
  • No leakage
  • No damaged containers
  • No damaged parts
• Failure to comply may result in debit to the original claim and/or penalty for shipping charges.
• All shipments sent to an incorrect location, or use of the incorrect carrier will result in a debit from the warranty claim.
• All parts returned that were not requested  will result in a debit and a penalty for shipment charges.