Warranty claim filing

The warranty claim is the tool through which a Maserati dealer can request the reimbursement for an intervention performed under warranty.

The warranty claim must reflect accurate and complete information, otherwise the performed intervention may be returned or rejected. 

The warranty claim is comprised of several different sections. Each section contains information related to the workshop visit. 

The Cost Code must be selected according to the list of the available Cost Codes.

“Campaign #” field must be filled only for warranty claims related to campaigns / recalls. 

“BOL” field should be completed with the BOL number created for the specific concern.

In the “BOL 2” drop down menu allows you to attach previously closed BOLs related to the current claim.

“Authorization #” field should be completed only in case of authorization by RAM/ Warranty Department due to blocking errors.

“Component” field is automatically filled when the defective component code is selected during claim creation. 

“Defect” field must be selected using the drop down menu. This code describes what is wrong with the failed component. 

For the Blue On Line management, refer to:

• Circular Letter “MAS004219_Blue On Line Policy Update”
• Blue On Line + Dealer’s Manual

Any warranty claims where a Blue on Line Report is required but not obtained, the claim may be subject to rejection.

Bulletin MAS004777 : Mandatory Documentation Guidelines for Claims

This bulletin outlines the required documentation that Maserati Dealers must submit with each warranty claim to ensure accurate, efficient, and compliant processing. Key documents include the customer complaint, repair order, diagnostic reports, photo/video evidence, and any additional materials based on the type of issue. The bulletin emphasizes that incomplete or missing documentation may lead to delays, adjustments, or claim rejections. Dealers are reminded that BOL submissions are only required when explicitly stated in policy bulletins. A reference appendix is included to guide required attachments by problem type.

In this section the labor codes related to the intervention performed on the vehicle are selected. The system automatically displays the working time and calculates the claim total.

Flat Rate Guide

The Flat Rate Guide available on Knowledge On Line (KOL) contains the operations usually performed by Maserati authorized workshop for service and maintenance, or repair of vehicles. The service times reported refer to actual times required to complete the described operation. Times have been established considering the working times of a skilled technician using special tools and equipment required for a Maserati workshop.

Flat Rate Guide Elements

The time required for an operation is shown in the Flat Rate Guide and includes the following main elements:

• Moving the car in and out of the working area.

• The time required for removal, disassembly, cleaning, re-assembly, reinstallation and/or adjustment of the part concerned, namely all the actual work involved in the operation.

• Time for the technician to properly document the diagnosis and repair procedure on the repair order.

• Service times are expressed in hours and the tenths of an hour; therefore each tenth corresponds to six minutes.