Submitting a Warranty Claim

This sub-section describes the following warranty policies:

• Service Entry +
• Repair Order Documentation
• Warranty Claim Filling
• Labor Time Calculation 
• Cost Codes
  • Cost Code 11 – Pre-Delivery Inspection
  • Cost Code 12 – Pre-Delivery Repairs
  • Cost Code 13 – Demo Warranty
  • Cost Code 14 – Transportation Damage
  • Cost Code 15 – Emission Warranty
  • Cost Code 16 - Contractual Warranty
  • Cost Code 21 – Spare Parts Warranty
  • Cost Code 22 – Factory Goodwill
  • Cost Code 23 – Service Campaigns
  • Cost Code 24 – Recall / Safety Campaigns
  • Cost Code 26 – Dealer Goodwill
  • Cost Code 27 – Complaint Action
  • Cost Code 28 – RAM Goodwill
  • Cost Code 29 - CRM Goodwill
  • Cost Code 32 – Certified Pre-Owned (CPO)
  • Cost Code 35 – Pre-Paid Maintenance (PPM) Programs
  • Cost Code 36 – Extended Warranty
  • Cost Code 63 – Lemon Law Buyback (LLBB) Repair
  • Cost Code 75 – Alternative Transportation
• Diagnostic And Straight Time
• Sub-Contract (Sublet) Services
• No Fault Found Policy
• Diagnostic Reports
• Road Test
• Time Limit Requirements
• Blocking Claim Flags (Warranty Expired Or Locked)
• Blocking Error Code Troubleshooting Guide
• Campaign on EFM vehicles
• Campaigns on Crashed vehicles
• Warranty Claim Assessment 
• Warranty Claim Processing Status Code