Vehicles Days Down
The Vehicle Days Down indicator measures the average number of days the vehicles stay at workshop, regardless the kind of intervention (repair, maintenance, etc.)
It is strictly related to several factors, such us:
- workshop organization
- skills and training of technicians
- parts availability
- efficiency of Maserati Technical Support
- respect of processes
The Vehicle Days Down value has a big impact on the customer satisfaction, as with its increase also the discomfort for the customer increases.