Cost Codes

The below table shows the list of main Warranty Cost Codes.

Cost Code 11 - Pre-Delivery Inspection

Before delivery to the final customer, the workshop staff performs a complete check on new vehicles.

Pre-Delivery Inspection checklists must be completed during this phase. These check sheets can be found in (ModisCS+ menu / Aftersales Service Operation Manual / Workshop / Tools).

These checklists are specific for each type of model and will guide through the various stages of vehicle inspection and preparation. For Maserati models from MY21 and newer, please refer to Circular Letter MAS002380 “New Pre Delivery Inspection (PDI) process and related Check Lists”.

For MC20 models refer to Circular Letter MAS002686 “MC20 Pre Delivery Inspection (PDI) process and related Check Lists” and “Circular Letter MAS002693 “Workshop best practices for MC20 service”

If a repair intervention is necessary, it must be evaluated whether the issue is due to defect or to hidden damage.

In the event hidden damage is discovered, it is necessary to ask for authorization via (request for authorization to claim) BOL within 5 days from the Hand-Over. For this reason, it is important that inspection is performed within 72 hours.

Detailed information on management of pre-delivery claims (CC 12) are available in Circular Letter MAS002443 “Warranty policy for Pre-Delivery requests”.

For more information about transport damages, please refer to the Circular Letter MAS002043 – “Hand Over and Transport Damage procedure”. 

Cost Code 12 – Pre-Delivery Repairs

It is possible to submit a claim using Cost Code 12 on unsold vehicles with no more than 1000 miles (1610 KM).

When damage/ loss is considered a factory defect, the intervention can be claimed under warranty (Cost Code 12, Pre delivery) after a Blue On Line (“Request of Authorization”) is opened and approved. 

Cost Code 13 – Demonstrator Warranty

Once a vehicle in dealer inventory accumulates more than 1000 miles (1610 kilometers), it must be placed into demo status.

This warranty takes effect before the start of the new car limited warranty.

Vehicle can remain in demo status for a period of 4 months or 3,000 miles, whichever occurs first.

Vehicle must be in demo status on or prior to RO open date.

It can add up to 4 months to the total in service date of the New Car Limited Warranty (for a total of 52 months) but does not add any additional mileage past 50,000 miles. It starts at the time the vehicle is entered into the demo program and will automatically expire after four (4) months, after 3,000 miles or when the retail Marketing Card (RDR card) is entered into Modis CS, whichever occurs first.

The warranty Cost Code 13 must be used for warranty claim submissions during the Demonstrator Warranty period. All terms and conditions contained in the New Car Limited Warranty apply.

Failure to enroll vehicle may result in the denial of claims prior to warranty start date.

Cost Code 14 – Transportation Damage

It is the dealer’s responsibility to deal directly with the transportation company in order to resolve any issues related to the condition of the vehicle.

In unresolvable transportation damage cases, claims can be submitted using Cost Code 14 with Maserati pre-approval (Blue On Line). 

Cost Code 15 – Emission Warranty

Cost Code 15 is used for repairs where components are covered under Emissions warranty.

For more details on covered components, refer to section New Vehicle Contractual Warranty/ Emission Warranty.

Cost Code 16 - Contractual Warranty

Cost Code 16 is used to claim the reimbursement for repairs (parts and labor) performed in the event of factory defects, during the warranty validity period.

Maserati provides to customers a 48 months / 50,000 mile warranty (whichever occurs first), that starts from the warranty activation date / Retail Delivery Registration date (RDR).

The repairs must be reimbursed under contractual warranty only if performed by Maserati Authorized dealers. 

Cost Code 21 – Spare Parts Warranty

Maserati genuine spare parts and accessories supplied and installed by an Authorized Maserati Dealer at customer’s expense carry a twelve (12) months unlimited warranty from the installation date. This warranty covers the replacement cost of the parts and the labor cost to install the replacement part. Parts and labor fully or partially covered by Maserati as goodwill on behalf of the customer do not carry a warranty.

When a claim for parts replaced at customer’s expense is submitted, use Cost Code 21, even if the contractual warranty (48 months/ 50,000 miles) or the extended warranty, if present, is still active.

Maserati North America spare parts sold over the counter (customer pay) by an Authorized Maserati Dealer but not installed by the dealer carry a twelve (12) month / unlimited mileage warranty from the invoice date, and the liability is limited to the original cost of the part concerned and does not cover  labor or any other consequential losses.

A copy of the invoice and/or Repair Order related to the paid intervention, with indication of replacement date, must be attached to the claim.

The warranty on parts is valid only for parts purchased at an authorized Maserati dealer. Replacements performed by non-authorized repair facilities will not be reimbursed.

In case of spare parts sold over the counter then installed outside the Maserati Dealer Network, an authorized Maserati dealer may be required to inspect the part and/or vehicle in order to confirm a defect in material or a problem due to improper installation.

If a spare part defect is confirmed, the dealer must attach to the Service Entry a copy of the customer’s original purchase invoice to verify the issue.  present, is still active. 

Cost Code 22 – Factory Goodwill

Cost Code 22 (Factory Goodwill) is used when the factory decides to offer goodwill in order to ensure customer satisfaction, for example, for a repair related to a known issue that occurs when the “new vehicle limited warranty” has expired.

Maserati may authorize goodwill in order to promote  customer satisfaction, in the following cases:

• Known technical issues that occur on vehicles not covered by warranty (because of expiration or voidance).

• Repeated technical issues occurred during the warranty validity period but not solved during the warranty validity period.

A “technical support” Blue On Line (BOL) is required to facilitate the goodwill request and authorization for cost code 22.

Refer to Circular Letter  MAS002457 – “Blue On Line Policy Update” to check all the components subjected to “Tutorship”.

Cost Code 23 – Service Campaigns

All dealers must perform a Recall and Service Campaign inquiry via ModisCS+ on all vehicles that arrive in the dealership. All open campaigns must be performed on all customer and in-stock dealership vehicles. All new and used Maserati vehicles in inventory must be checked regularly for open campaigns prior to retail delivery.

A Service Campaign (Cost Code 23) is a product improvement effort on the part of Maserati for a non-safety related component.

The service campaign can be performed under warranty while the campaign is open.

Once a Service campaign has been closed, warranty claims will no longer be accepted. The Service Campaign may still be performed at the customer’s expense.

For service campaigns it is not required to send the customer a letter but it is mandatory to perform the intervention during the customer’s visit to an authorized dealer.

Service and Recall Campaigns are managed in the same fashion; each will require a valid campaign number. Recalls and Service campaigns can be performed only on specific vehicles listed in the Recall/ Campaign Database.

It is imperative that all bulletins associated to campaigns be reviewed in detail.

The campaigns are considered performed when the warranty claim is submitted. The warranty claim should be submitted on the date the repair order is closed, in order to avoid repeated interventions at another Maserati dealer. In that event, the first dealer that submits the claim is entitled to payment.

Cost Code 24 – Recall Campaigns

All dealers must perform a Recall and Service Campaign inquiry via ModisCS+ on all vehicles that arrive in the dealership. All open campaigns must be performed on all customer and in-stock dealership vehicles. All new and used Maserati vehicles in inventory must be checked regularly for open campaigns prior to retail delivery.

A Recall Campaign (Cost Code 24) is a product improvement effort on the part of Maserati for a safety related component.

A Recall campaign should be performed as soon as possible, inviting the customers to the dealer (by letter, phone, etc.).

Service and Recall Campaigns are managed in the same fashion; each will require a valid campaign number. Recalls and Service campaigns can be performed only on specific vehicles listed in the Recall/ Campaign Database.

It is imperative that all bulletins associated to campaigns be reviewed in detail.

The campaigns are considered performed when the warranty claim is submitted. The warranty claim must be submitted within a maximum of 7 calendar days from the closing date of the Repair Order, in order to avoid repeated interventions at another workshop Maserati. In that event, the first dealer that submits the claim is entitled to payment.

Cost Code 26 – Dealer Goodwill

Cost Code 26 (Dealer Goodwill) empowers the Service Manager or Service Director to self-authorize non-warranty goodwill. The process has been simplified to promote ownership of goodwill decision-making on behalf of Maserati Americas, and to reduce prolonged communication between the dealership and MAS.

Parameters are as follows:

•Goodwill beyond the warranty coverage of a component up to 2 years or 24,000 miles

•Maximum dollar authorization of $5,000 per repair visit

•BOLs are not required

Non-Warranty Goodwill Repairs are for “Defects in Material or Workmanship” and exists to assist in situations when there is no legal obligation under the terms of the Maserati New Vehicle Limited Warranty and where the dealer believes special consideration is justified.

Decisions are not formula driven and are made on a case-by-case basis. Because goodwill is made when the warranty period has ended, customers have received value from the use of their vehicle and it is therefore reasonable to expect the customer to contribute along with the dealer and/or MAS.

Cost Code 27 – Complaint Action

Cost Code 27 (Complaint Action) is used when a product improvement has been defined by the factory and is only to be utilized when directed via a bulletin released by MAS.

Cost Code 28 – RAM Goodwill

This cost code is used when submitting RAM authorized goodwill claims that are outside of the dealer’s goodwill parameters.

RAM authorization is required beyond the following limits:

• 2 years/ 24,000 miles beyond expiration of New Vehicle Contractual warranty

• Total repairs exceeding $5,000 per repair visit.

Cost Code 29 – CRM Goodwill

This cost code is used when submitting goodwill claims approved by Customer Care. All Customer Care approvals will be received through an email and the dealer will be instructed to submit claim under Cost Code 29 along with the amount approved.

Required Documentation

• Customer Care Case number needs to be documented in claim notes

• Goodwill approval email from Customer Care (must be attached to claim)

• Detailed narrative or claim notes explaining the goodwill repair (concern, cause, correction and rationale for goodwill offer)

• Copies of the original RO invoice signed by the customer and Service Manager (must be attached to claim)

• Documentation related to the goodwill offer must be attached to claim (i.e. receipts, car payment statement)

• In some cases a signed Customer Release may be required (must be attached to claim)

• All normal claim processing requirements apply

Cost Code 32 - Maserati Certified Pre-Owned (CPO) Program

The Maserati Certified Pre-Owned (CPO) program offers up to 2 years complete warranty and it is available exclusively for used vehicles re-sold by Maserati Authorized dealers.

To qualify as an Official Maserati Certified Pre-Owned vehicle, vehicles must undergo a 120-point inspection. This inspection must be performed by an Authorized Maserati dealer and it is reimbursed by Maserati.

Following the vehicle inspection, if it is necessary to perform repairs, the dealer will be able to order parts at a discounted rate. Any repair intervention not covered by the vehicle’s contractual warranty will remain at dealer’s expenses.

The cost of inspection and repairs performed after the program activation will be reimbursed by Maserati under submission of a claim with Cost Code 32 in ModisCS+/ Service Entry+.

ATTENTION: If the vehicle is still covered by contractual warranty, the reimbursement of repairs must be claimed under Cost Code 16 until the contractual warranty has expired

For more details on terms, activation and costs of CPO programs, please contact your CPO representative.

Cost Code 35 – Pre-Paid Maintenance (PPM)

Maserati offers Prepaid maintenance programs for all models. For program details, please reference Circular Letter MAS001760 and MAS001968.

Dealers can submit claims in Cost Code 35 to request reimbursement for services included in the Prepaid Maintenance Programs. Claims are generated utilizing a pre-built coupon within Modis. Reimbursement includes labor rate, parts and consumables as determined by the maintenance plan.

For program information, please visit https://www.mna-aftersales.com/ or contact the Maserati Assist team (maseratiassist@maserati.com).

Cost Code 36 – Extended Warranty

Maserati offers Extended Warranty programs for all models. Dealers can submit claims in Cost code 36 to request reimbursement for extended warranty repairs.

For program information, please visit  https://www.mna-aftersales.com/ or contact the Maserati Assist team (maseratiassist@maserati.com).

Cost Code 63 – Lemon Law Buyback

Cost Code 63 is to be utilized for lemon law buyback repairs. Prior authorization must be obtained by Maserati North America for all claims using this cost code.

Cost Code 75 – Alternative Transportation

Cost Code 75 is used for the reimbursement of alternative transportation services:

• Service Loaners
  • Dealers enrolled in service loaner program can submit for reimbursement of service loaners through Modis using Cost Code 75
• Rental Cars
  • Dealers must be enrolled in service loaner car program at the MAS minimum service loaner requirement
  • Must be pre-approved by RAM via BOL. Claims can be submitted using Cost Code 75
  • May provide rental cars (if all service loaners are out) but need to obtain prior written approval from the RAM (which needs to be attached to claim)
  • Only allowed for warranty or recall repairs
  • Maximum of 5 days
  • Maximum of $75 per day ($95 CAD) (taxes and fees included) for a Maserati rental car
  • Maximum of $50 per day ($70 CAD) (taxes and fees included) for a non-Maserati rental car
• Rideshare
  • Dealers must be enrolled in service loaner car program at the MAS minimum service loaner requirement
  • Claims are submitted using Cost Code 75
  • Amount of reimbursement is entered in sublet section of claim
  • Receipts must be attached to the claim
  • Only official “Uber” receipts will be accepted for reimbursement