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Warranty Management

The product care and the vehicle’s reliability are key values for Maserati; however, it’s possible the occurrence of faults or defects.

Warranty is the commitment of the factory to cover the cost related to the repair of a malfunction or fault for a certain period of time after the vehicle has been sold.

Note that factory warranty is linked to a number of conditions, such as vehicle seniority, the type of use of the vehicle and the correct execution of the scheduled maintenance.

The exact terms and conditions of warranty applicability are described in the “Warranty and Maintenance booklet”, which acts as the official warranty contract and is supplied with every new vehicle. Maserati offers 4 years/50,000 miles (80,000 kilometers) of factory warranty for its new vehicles in North America, Canada and Puerto Rico.

Note that warranty application can vary from country to country as the result of commercial choices and legal requirements. This Manual includes Warranty guidelines valid worldwide. For any policies and procedures specific for your country, please refer to documents (manuals, bulletins, etc.) provided by the local Warranty Department and/or by the Regional Aftersales Manager (RAM)

 

VALIDITY

The “Warranty Management Section – Edition October 2024”  is the current document to refer to.

The contents of this section:

  • shall be valid for interventions performed under warranty starting from:  10/10/2024
  • must be strictly observed by the Maserati Service Network for the execution and reimbursement of warranty interventions;
  • supersedes and replaces all the previous versions of the manual;
  • it is owned by Maserati Americas, shall be confidential and exclusively intended to individuals belonging to the Maserati Service Network


WARRANTY MANAGEMENT SECTION UPDATE 

This section may be subject to periodical updates, changes and reviews at complete discretion of Maserati Americas that will promptly notify the Service Network updates, changes and reviews.

The Warranty Management Section update may take place, by way of example and not limited to:

  • in consequence of Legislation changes related to vehicles warranty issued by the Seller or to products made by the Manufacturer;
  • in consequence  of changes or upgrades of Manufacturer internal process;
  • in order to improve Service Network processes;
  • in order to improve the Service Level offered to the customer.

The Dealer Service Network can offer suggestions and proposals about any updates, through the Regional Aftersales Managers.